Privacy Policy

Our Privacy Commitment

At cohanalderoriel Financial Planning Services, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

We believe transparency is essential when it comes to your personal information, especially in financial services where trust and confidentiality are paramount.

Information We Collect

We collect information that you provide directly to us and information that is automatically collected when you use our website and services.

Personal Information

• • Contact details including name, email address, phone number, and mailing address
• • Financial information relevant to planning consultations and service delivery
• • Communication records including emails, messages, and consultation notes
• • Account information and service preferences for personalized experiences

Usage Information

• • Website browsing behavior, pages visited, and time spent on our site
• • Device information including IP address, browser type, and operating system
• • Cookies and similar tracking technologies for website functionality and analytics

How We Use Your Information

We use the information we collect to provide, maintain, and improve our financial planning services and communicate with you effectively.

• • Delivering personalized financial planning consultations and ongoing support services
• • Communicating about appointments, services, and relevant financial planning information
• • Improving our website functionality and user experience through analytics
• • Complying with legal obligations and regulatory requirements for financial services
• • Protecting our business and clients from fraud, security threats, and unauthorized access

Legal Basis for Processing

We process your personal information based on several legal grounds, depending on the specific purpose and context.

We process your data on the basis of consent, legitimate interest, and legal compliance.: Consent / Legitimate Interest

• • Consent - when you voluntarily provide information for our services
• • Legitimate interest - for business operations, security, and service improvement
• • Legal compliance - to meet regulatory requirements for financial services

How We Share Your Information

We do not sell your personal information to third parties. We may share your information only in specific, limited circumstances.

• • With service providers who assist in delivering our services under strict confidentiality agreements
• • When required by law, regulation, or valid legal process
• • To protect our rights, property, or safety, or that of our clients or others
• • In connection with a business transaction such as a merger or acquisition

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, secure servers, regular security assessments, and staff training on data protection principles.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Financial planning records are typically maintained for seven years in accordance with regulatory requirements.

Your Privacy Rights

You have several rights regarding your personal information, and we're committed to helping you exercise these rights.

• • Access - You can request a copy of the personal information we hold about you
• • Correction - You can request corrections to inaccurate or incomplete information
• • Deletion - You can request deletion of your personal information in certain circumstances
• • Restriction - You can request that we limit how we process your information
• • Portability - You can request your data in a portable format for transfer elsewhere
• • Objection - You can object to certain types of processing, particularly for marketing purposes
• • Withdrawal - You can withdraw consent for processing that relies on your consent

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience and analyze usage patterns.

For detailed information about our cookie practices, please review our separate Cookie Policy. Cookie Policy

Children's Privacy

Our services are not directed to individuals under 18 years of age, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the revision date.

Contact Us About Privacy

If you have questions about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us using the information provided below.